Terms of Use

General

Welcome to the Racket Stringing terms and conditions of use.

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to use our services or order from us.

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you.

Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website.

If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Where we charge separately for packing, carriage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

If you wish to cancel your order:

(a) You can notify us by email before we have dispatched the goods to you.

(b) You can notify us by telephone before we have dispatched the goods to you.

Use of this website

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses

Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

Local Restringing Service

Racket Stringing offer a collection service in good faith; however the business and its agents will not be responsible for any delays in the picking up of racquets and other such items.

Likewise, the same can be said for the delivery of racquets back to the collection points by the times indicated on the website.

Where possible and feasible, notice will be given to the relevant interested parties.

  • Racket Sport Services will not be held responsible for the loss or damage of any items left at the collection points or whilst in the time period over which racquet/ racquets are being restrung.
  • Racket Sport Services will not be responsible for any loss of monies/ cheques made payable to Racket Sport Services at the collection points. Payment will still be required.
  • Payment will be expected in full prior to the release of racquets and other such items supplied by Racket Sport Services.
  • Payment must be made prior to the time indicated on the website for delivery and be available for pickup at the time of delivery. The racquet will not be released until payment has been made.

If there is a perceived problem with regards to the timing of payment then notification must be given to Racket Sport Services by phone or email. See address below.

Postal Restringing Service

Racket Sport Services offer a postal service in good faith; however the company and its agents will not be responsible for any delays in the restringing of racquets and other such items.

Likewise, the same can be said for the return of racquets back to the clients by the time designated in the website.

Where possible and feasible, notice will be given to the relevant interested parties.

  • Racket Sport Services will not be held responsible for the loss or damage of any items posted to us or whilst in the time period over which racquet/ racquets are being restrung.
  • Racket Sport Services will not be responsible for any loss of monies/ cheques made payable to Racket Sport Services that have been enclosed with the racquet/ racquets. Payment will still be required.
  • Payment will be expected in full prior to the release of racquets and other such items supplied by Racket Sport Services.
  • Payment must be made prior to the point of despatch.
  • The racquet will not be released until payment has been made.
  • Racket Sport Services will endeavour to restring and return your racket within seven days. If this is not possible we will contact you. 

If there is a perceived problem with regards to the timing of payment or you have encountered problems in following our online payment system then notification must be given to Racket Sport Services by phone or email as soon as possible. See contact page.

Dispatch of racquets and other goods will be made via Royal Mail or other postal service deemed suitable by Racket Sport Services.

The item(s) will be sent by recorded delivery only. Clients are advised to refer to The Royal Mail website to determine the difference between registered and recorded delivery.

Racket Sport Services will not be responsible for any damage or loss incurred in the return/ dispatch of the racquet and other goods. The proof of posting will be sent to the client in the event of the racquet and/ or other goods not reaching their destination.

Out of Stock Items

We try and keep everything in stock, but occasionally certain items described on the website may be unavailable/ out of stock.

In these instances Racket Sport Services will endeavour to contact you using the contact information you have provided us with and offer a suitable alternative or advise you of a possible delay.

If you want an item which we currently do not have, we should be able to get it within 24-48 hours direct from the manufacturers. We will keep you fully informed of the progress of any order either by email or by telephone – your choice!

Terms and Conditions in relation to strings and restringing

Racket Stringing will not be held responsible for any damage that may occur to the racquet in the restringing process. Clients leave their racquets at their own risk.

Racket Sport Services will only perform a full restring. We do not repair single broken strings and such like.

Racket Sport Services will not be responsible for any damage incurred in the restringing process if a racquet is restrung, outside the tension range recommended by the manufacturer of that particular racquet at the owner’s request.

This will be advised to the owner prior to the restring taking place.

Prior to any racket being restrung, it will be visually checked for breakage/cracks.

If a racket is cracked then it can still be restrung, if the owner desires, but Racket Sport Services will not be responsible for any further damage incurred.

In all cases full payment must be made.

Refunds

If you are unhappy with your purchase you can return it to Racvket Stringing in its original condition (unused and in its original packaging unopened) within 30 days for a full refund, credit or exchange.

Postage costs incurred when returning goods will only be refunded if we have supplied incorrect goods (if we have made a mistake and supplied you with the wrong goods).

If you require the postage charge to be refunded please send the postage receipt back with the goods. A postage refund will not be given if we have supplied the goods you ordered.

Faulty returns are to be sent back to Racket Sport Services for inspection. If the goods are found to have a manufacturing fault a refund, credit or exchange to the value when purchased will be issued.

If you require the postage charge to be refunded please send the postage receipt back with the goods. A postage refund will not be given if the goods are found to not have any manufacturing fault.

We recommend that you return goods back to us via a secure form of delivery that insures the items. If your goods are lost in the post you will then be able to claim from the carrier. Racket Stringing will accept no responsibility if the goods are lost or damaged. The goods are your responsibility until they have reached Racket Sport Services.

Privacy Policy

This privacy policy sets out how Racket Sport Services uses and protects any information that you provide us when you use this website.

We at Racket Sport Services are committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Racket Sport Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st July 2010.

What we collect

We may collect the following information:

* Name

* Telephone number

* Address including postcode

* E-mail address

Please note that we do not hold, store or use any financial information that you may use in the purchasing of items/ services on this website. Our online payment system uses PayPal. PayPal do not divulge any relevant financial information to Racket Sport Services.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may periodically send a promotional email about Racket Sport Services products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may contact you by email, phone, or mail.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
  • We will not sell, distribute or lease your personal information to third parties unless we are required to by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Racket Sport Services, 15 Oakleigh Road, Clacton on Sea, Essex, CO15 4PX

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact Details.

Please contact me by either of the following:-

Address:- 15 Oakleigh Road, Clacton on Sea, Essex, CO15 4PX

Telephone:- 01255 425943

Mobile:- 07810 224429

Email:- David@racketsportservices.co.uk